FAQ: The Sketchnote Ideabook
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What happens after The Sketchnote Ideabook Kickstarter project has funded and ends?

As we understand Kickstarter Campaign funds, it will take approximately 2 weeks from the End Date of the Campaign for Kickstarter (the company) to release the money to us from the Backers.

This makes sense as they need time to track down people with expired credit cards and other payment related issues.

We will need those funds to put down the first payment towards the manufacturing of the books. Once the order is placed with the Chinese manufacturer that Airship Notebooks has worked with for several years, it will take approximately 1 month for the Ideabooks to be manufactured and ready for shipping.

When the Ideabooks are completed, they will be shipped via ocean freight. Ocean freight will take approximately 1 month.

Last updated: September 03, 2019 03:54

Will you offer international shipping?

WE ARE SHIPPING WORLDWIDE. Just want to make that clear.

However, per Customs law, we cannot label the sketchbook as a gift for shipping. International shipments will be subject to customs charges depending on the country to which you are shipping (if you are shipping to an address in the US, EU, UK, Canada you will not have a customs charge).

It is POSSIBLE that we could add Australia to the list… but it really does depend on how many people in Australia back the project. So… tell your friends!

NOTE: If packages are lost due to international shipping issues outside of our control, we will not be able to replace it. We will refund the cost of the Ideabook and the shipping, but any customs charges you had to pay along the way will be your own responsibility.

Last updated: September 03, 2019 03:56

What about shipping costs?

Shipping will be charged via Backerkit after the Campaign is over. Why? To save you money!

The more people we get in each region (e.g., the US, the EU, Canada, Australia, etc.), the less we have to charge for individual shipping.

After the Campaign funds (fingers crossed), will take about 7 to 10 days for us to post a table of shipping rates so everyone knows what shipping costs to expect.

If the Campaign is a roaring success, we hope to pass that success onto our backers and save YOU money on shipping costs.

From Freight to Your Door:

Based on our current mailing list (which, of course, is no indication of who will back the project… but we have to use some metric to plan ahead, don’t we?) we plan to ship directly to the United States, the European Union, the United Kingdom, and Canada.

This means that rewards shipping to addresses within the US, EU, UK, and Canada, will be shipped from within the US, EU, UK and Canada. This also means that people inside those countries will not need to worry about customs duties.

Last updated: September 03, 2019 04:02

What about quality control?

Airship Notebooks has worked with this same manufacturer for several years. They have a defect rate less than 1%. The manufacturer cares about quality just as much as we do, so if there is something wrong with the books we order, they do not send those out.

In the unlikely event there are any defects or damage to the Ideabooks, we will order more Ideabooks than necessary to fulfill the Backer rewards.

In addition, the surplus Ideabooks will be available so that if you receive a notebook that is damaged or defective in some way, we will do our best to replace it or refund your money.

Also, our fulfillment company will be handling the books individually to package them up. If the books were damaged from the manufacturer to the fulfillment centers, they will not be sent to you.

Last updated: September 03, 2019 03:59

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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